|About Us This web site is owned and operated by ICS Computers who are completely dedicated to your total satisfaction.|
We have been trading on the internet for more than 18 years and have tens of thousands of satisfied customers.
We sell only quality printer consumables, the majority being manufactured in the UK by the award winning company, Jettec. As an aurthorised Jettec re-seller we sell this brand with full confidence and have the full support and backing of this company.
If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details are:
29 Canterbury Way
Tel: 024 76375883
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept card payments. If you are shopping from the EU, please place your order and your card company will convert the transaction into your own currency.
We accept Visa and MasterCard. If you do not wish to buy online, you may order by phone or send a cheque in the post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us on 024 76375883 or 07974 627738 and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling All UK orders are subject to a £2.95 shipping charge regardless of order size and on European orders shipping starts at £4.00 and is calculated automatically in the shopping basket.|
|Delivery Schedule We will deliver your order as fast as possible. We will normally send all orders placed before 4.00pm the same day for next business day (UK) delivery European orders are generally received in 3-4 days. |
You must inform us within seven working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
|Back Orders If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.|
|Tax Charges We do not charge VAT|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.|
|Guarantee We guarantee that you will be happy with your purchase. We sell only top quality products, but if for any reason you are not happy with your purchase just return it within 28 days for an exchange or a full refund.|
|Reaching Us If you need to contact us, please email using the link on the store page, alternatively, you can call on 024 76 375883, International +44 24 76375883 or write to us at: ICS Computers. 35 Abbey Green, Nuneaton, Warwickshire CV11 5DT UK|
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.|
You are entitled to cancel your order and return the goods within 28 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 3 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods ordered in error should returned in saleable condition.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.